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10 Things Your Startup Should Know about Email Marketing Companies

Published: Mar 7, 2011 5:12 pm

App Sumo is a startup that focuses on deals for web apps. They send hundreds of thousands of emails each month, and Noah Kagan (The founder) Skyped in to share what he’s learned from the world of email marketing. In this 15 minute video Noah explains 10 things that you should know about Email Marketing Companies before you give them your business.

1- You have weak control over placement of unsubscribe link. Your email should have an unsubscribe button, but you should be in control of it.
3- If a reader hits “Unsubscribe” you have no control over the unsubscribe page.
2- Setting up new campaigns takes 2 hours.
4- They require double-opt in. This is okay in some circumstances, but this decision should be left up to the company.
5- You don’t realize how many people need email confirmation. Email Marketing companies typically don’t handle this gracefully.
6- Hard to connect to your database for stats.
7- You can be banned from emailing if your unsubscribe rates are too high.
8- A/B testing consists of time, subject line and from, not body text.
9- Security is a big issue. Example: Aweber got hacked.
10- You should use two IPs – one for marketing and another for transactional emails.

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Hi, I'm Paul Hontz.

I'm a YC alumn and I love startups. I created TSF to highlight companies I find interesting. You can learn more about me here.

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